Who Is Responsible for Your Data
Boho Casino, operating through the domain boho-casinoie.com, acts as the data controller for all personal information collected via this platform. That means we decide how and why your data is processed, and we are accountable for making sure that processing is fair, lawful, and transparent.
What Information We Collect and Why
We collect information in a few different ways, and the type of data depends on how you interact with the site.
Information You Give Us Directly
- Your name and email address when you register an account
- Date of birth, used to verify that you meet the minimum age requirement
- Contact details you provide if you reach out to our support team
- Any preferences or settings you save in your account profile
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, tablet, mobile)
- Pages visited and time spent on each section of the site
- Session duration and click patterns
This automatic data is not used to identify you individually in most cases. Its main purpose is to keep the platform running smoothly and to understand which parts of the site work well and which need attention.
Information from Third Parties
In some situations, we receive information about you from external sources – for example, identity verification services or fraud prevention agencies. We only use such data when it is necessary to protect users or to meet our compliance obligations.
The Purposes Behind Data Use
| Purpose | Type of Data Involved | Legal Basis |
|---|---|---|
| Creating and managing your account | Name, email, date of birth | Contractual necessity |
| Responding to support requests | Contact details, account history | Contractual necessity |
| Verifying your identity | Identity documents, personal data | Legal obligation |
| Preventing fraud and misuse | Usage data, IP address | Legitimate interest |
| Sending service updates and notifications | Email address | Consent or legitimate interest |
| Improving site functionality | Behavioural and technical data | Legitimate interest |
| Regulatory and legal compliance | Various personal data | Legal obligation |
Cookies and Tracking Technologies
Boho Casino uses cookies – small text files placed on your device – to remember your preferences, keep you logged in during a session, and gather anonymised usage statistics. You are not obligated to accept all cookies. Here is what each category does:
- Essential cookies: Required for core functionality. Without them, basic features like logging in will not work.
- Preference cookies: Remember choices you have made, such as language or display settings.
- Analytics cookies: Help us understand how users navigate the site. All data collected this way is aggregated and anonymised.
- Marketing cookies: Used only if you have given explicit consent. These help us show relevant content across other platforms.
You can adjust or withdraw your cookie preferences at any point through the cookie settings panel on the site, or by changing your browser settings. Withdrawing consent for non-essential cookies will not affect your access to the main service.
Who We Share Your Data With
We do not sell your personal data. We do not trade it or hand it to third parties for their own marketing purposes. There are, however, situations where sharing is necessary:
- Service providers: Companies that help us operate the platform – such as hosting providers, identity verification services, and customer support tools. These providers are bound by data processing agreements and are only permitted to use your data for the specific task we have hired them for.
- Regulatory and legal authorities: If we are legally required to disclose information – for example, following a valid court order or regulatory request – we will comply.
- Fraud prevention networks: Where we have reason to believe misuse is occurring, limited data may be shared with relevant agencies.
International Data Transfers
Some of the third-party providers we work with operate outside the European Economic Area. Where data is transferred internationally, we ensure that appropriate safeguards are in place – typically through Standard Contractual Clauses approved by data protection authorities. You can request details of any specific transfer arrangements by contacting us directly.
How Long We Keep Your Data
We do not hold your information indefinitely. Retention periods are set based on why the data was collected and what obligations apply:
- Account information is kept for as long as your account remains active, plus a period following closure as required by applicable regulations.
- Support correspondence is retained for up to three years unless a longer period is legally required.
- Technical logs are typically retained for no more than 12 months.
- Identity verification documents may be held for up to five years from the end of the business relationship.
Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.
Your Rights Over Your Personal Data
You have a set of rights that we are required to respect. You do not need to justify exercising them, and there is no charge for making a request in most circumstances.
What You Can Ask For
- Access: A copy of the personal data we hold about you.
- Correction: If any of your data is inaccurate or incomplete, you can ask us to update it.
- Deletion: You can ask us to erase your data where there is no longer a legitimate reason for us to hold it.
- Restriction: In some circumstances, you can ask us to pause processing your data rather than delete it outright.
- Portability: You can request a structured, machine-readable copy of data you have provided to us.
- Objection: Where we process your data on the basis of legitimate interest, you have the right to object.
- Withdraw consent: For any processing based on your consent, you can withdraw that consent at any time.
Requests are generally handled within one calendar month. If your request is particularly complex, we may extend that period by up to two additional months and will inform you if that is the case.
Data Security
We take the security of your information seriously. The measures in place include encryption of data in transit, restricted internal access controls, and regular security assessments of our systems. That said, no system is completely impenetrable. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant supervisory authority in accordance with our legal obligations.
Children and Age Restrictions
Our services are strictly for adults who meet the minimum age requirement in their jurisdiction. We do not knowingly collect data from individuals who do not meet this threshold. If we become aware that data has been collected from someone who does not qualify, we will delete it without delay.
Links to External Sites
Pages on boho-casinoie.com may occasionally contain links to other websites. Once you leave our site, this Privacy Policy no longer applies. We have no control over how external sites handle your data and encourage you to check the privacy policies of any site you visit.
Changes to This Privacy Policy
We review this policy periodically and may update it to reflect changes in how we operate or in applicable law. When we make changes that affect your rights or how your data is used, we will inform you through the site or by email. Continuing to use the platform after such notification constitutes acknowledgement of the updated terms.
Frequently Asked Questions
Can I ask you to delete my account and all associated data?
Yes. You can submit a deletion request through our support team. We will remove your data from active systems, though some information may be retained for a defined period where required by law.
Do you use my data for automated decision-making?
We may use automated systems to detect suspicious activity or verify certain account information. Where a decision based solely on automated processing has a significant effect on you, you have the right to request human review.
Will you send me marketing emails without my consent?
No. We only send marketing communications to users who have opted in to receive them. You can unsubscribe at any time using the link in any email we send.
What if I think my data has been mishandled?
In the first instance, please contact us directly and we will do our best to resolve the issue. You also have the right to lodge a complaint with your national data protection authority if you believe we have not handled your data appropriately.
Contact Us
If you have any questions about this policy, want to exercise your data rights, or need clarification on how your information is used, our support team is available to help.
- Email: support@boho-casinoie.com
We aim to respond to all privacy-related queries promptly and will always confirm receipt of your message.
